FAQ

Q: How do I place an order with you? 

A: Our Online store is currently hosted on Etsy, an online marketplace for handmade and unique items. We have a link to our online Etsy store on the homepage and at the top of every page called "Online Store". You can also click here to be taken to my Etsy Store.


Q: You used to have a store on your website and I have a gift certificate to use in your store. What do I do? 

A: If you have an unused gift certificate to shop in my store, don't worry! Your gift certificate promotion code has been transferred to my Etsy store for the same amount and you may purchase the same items through that website. If you are having trouble or have any questions, please do not hesitate to contact us and we will resolve any issues you may have. 


Q: Why not use organic, non- GMO soy wax?

A: Short answer, it doesn't exist. It's a sad truth. There are no suppliers of organic, non-GMO soy wax for candle making anywhere in the US, and ones around the globe are becoming fewer and fewer. The ones that still do exist can not claim their crops are not contaminated. 

**Chances are that if you see someone labeling their soy candles as organic, non-GMO, they are either mistaken about their own supplies or they not being honest.**


Q: Do you use Essential Oils to Fragrance your wax? 

A:  We make our candles with fragrance oils which are approved for use in candles by the FDA and National Candle Association. If you are looking for candles or wax melts made purely with essential oils, this is not something I currently offer for a couple of reasons.

1. Essential oils with no additives are known to not be stable in soy wax alone, causing the end product to perform poorly, if at all. 

2. Not only would you get a product that may not perform well, the cost would be much greater than your typical wax melt as concentrated essential oils are more expensive per ounce. 

**Again, if you see Soy Candles being labeled as made with only essential oils, be very cautious! Chances are that the ingredients are not what they seem. Especially for the more interesting blends. I promise you can not find a wild blueberry cheesecake to extract essential oils from.**  Many of my fragrances ( any that you would typically find in nature, such as lavender) are essential oil based with added stabilizers to ensure performance. Others are made with synthetic blends, but all are tested to be safe! 


Q: What is a massage oil candle?

A: A massage oil candle is a candle in which the wax pool can be poured directly onto skin and used for massages! This is possible because Soy Wax burns cooler than Paraffin Wax does. This wax will not burn you, but will feel warm and relaxing! No more cold lotion massages! Just light the wick, let the wax pool, pour onto skin and massage! A perfect way to end Date Night! Enjoy! 

 

Q: How do I cancel an order?

A: To cancel an order, please contact me via the Contact Us tab at the top of the page or contact me through my Etsy store at AroundTheHomeDecor.Etsy.com

Orders can not be cancelled after they have been shipped. 

Custom Orders can not be canceled after 24 hours.

If you wish to receive a refund for your order after it has been shipped, please refer to our refund and cancellation policies here.


Q: Do you do Custom/Bulk orders?

A: I can do custom orders for your Wedding/Birthday/Baby Shower or any other event you might like to have candles for! I can also offer you bulk pricing for larger orders. If you would like to inquire about a  Custom/Bulk order, please contact me via  Contact Us , Through my Etsy Store at AroundTheHomeDecor.Etsy.com or message me on Facebook at www.facebook.com/aroundthehomedecor for a quote.  

 

Q: Do you have a store I can visit?

A: At this time we do not have a commercial retail location that you can visit. Orders are either placed online at AroundTheHomeDecor.Etsy.com , by contacting me via this site, on  Facebook, or in person at trade shows/fundraisers/flea markets.  I do offer a Pick-up option for customers local to Aiken, SC. Please contact me to set up an appointment if you wish to pick up your order. All of our products are made by hand in my home-based workshop. We are a small, family business with a lot of love for creating products that make you happy!