Processing Time: All orders are shipped within the allotted processing times given during checkout, after payment is received.
Large or Bulk custom orders will require longer and will be discussed and agreed upon before your order is finalized.
Please be sure to specify if you need your order by a certain date.
You will receive an e-mail with tracking info once your order has been shipped.
***During the Hot Summer months, Shipments will only go out on Mondays-Thursdays for items that are heat sensitive to minimize the risk of your items melting during transit. Please always be available to receive delivery of your shipment on the day it arrives at your location. Tracking info is available for all shipments. Leaving your new product sitting outside or in a mailbox for even just a short time may damage the appearance of your goods.***
We use USPS for all of our shipments.
Priority Shipping is your best option and generally takes 2-3 days for delivery once your item is shipped. Priority shipping will include a tracking number and insurance.
I offer First Class shipping as a convenience to my customers, but there are some downsides that you should know about before choosing First Class Shipping:
If an item is small enough to qualify for First Class shipping, and you so choose to ship First Class, please keep in mind that although this shipping option is less expensive, it highly restricts the weight of the package and may mean that your package will have to be shipped in bubble mailers instead of a heavier, more protective box. First Class shipments usually take between 3-5 days and will include tracking numbers in most cases, but does not include insurance. If you are worried that the item you have purchased may be lost in the mail or will not be well protected enough in a bubble mailer, please be sure to choose priority shipping or higher.
You may also upgrade to express shipping to make delivery of time sensitive items move faster. Please keep in mind that choosing express shipping does not speed up the production time and will only affect the shipping times.
If you are LOCAL TO AIKEN, SC and want to arrange pickup/delivery to avoid paying shipping, please message me for a free shipping coupon code! THIS OFFER IS ONLY FOR CUSTOMERS LOCAL TO AIKEN, SC. Thanks!
It is the responsibility of the BUYER to ensure accurate shipping details are provided during checkout. If an item is returned as undeliverable or returned to sender due to an error in address provided, you may be eligible for a refund for the price of any items that were not custom made/ordered. HOWEVER, no refund will be given for the cost of shipping. Please double check your shipping profile information before confirming purchase. If you notice that you have provided me with incorrect information, please contact me as soon as possible and I will make the changes to your shipment, provided the order has not already shipped.
-COST OF SHIPPING: IF I FIND THAT SHIPPING HAS BEEN OVERCHARGED BY THE SYSTEM,I WILL PROVIDE A REFUND FOR ANY OVERAGES TOTALLING MORE THAN $1.
-PICKUP HOURS: BY APPOINTMENT ONLY- AVAILABLE MONDAY-FRIDAY BETWEEN 9:00 AM-6:00 PM. IF YOU ARE ABLE TO PICK UP YOUR ORDER, YOU MAY REQUEST TO DO SO AT THE TIME YOU ORDER.
~PROVIDE ME WITH THE DAY/HOUR WINDOW OF TIME YOU'D LIKE TO PICK UP BY MESSAGING ME VIA THE ETSY CONVERSATION SYSTEM.
~WE DO NOT HAVE A RETAIL STORE, OUR WEBSITE IS OUR SHOWROOM! IF YOU'D LIKE TO PREVIEW SOMETHING WHILE YOU'RE HERE, PLEASE LET US KNOW AHEAD OF TIME.
-LOCAL DELIVERY: IF YOU ARE LOCAL TO THE AIKEN, SC/AUGUSTA, GA AREA, IT IS POSSIBLE TO HAVE YOUR LOCAL ORDER DELIVERED,HOWEVER THIS IS AT OUR DISCRETION.IF YOU ARE LOCAL AND CAN NOT PICK UP AN ORDER,PLEASE CONTACT ME TO ARRANGE SOMETHING THAT MEETS YOUR NEEDS
-DEADLINE INFO: IF YOU ARE ORDERING SOMETHING THAT YOU NEED BY A SPECIFIC DATE,PLEASE BE SURE TO COMMUNICATE THAT WITH ME WHEN YOU PLACE YOUR ORDER. LARGER ORDERS, ESPECIALLY, REQUIRE MORE TIME TO CREATE.I WILL WORK WITH YOU TO MAKE SURE YOU ARE SATISFIED WITH THE TIME REQUIREMENTS AND KEEP YOU POSTED WITH PROGRESS UPDATES.
Map location is generalized. Please Contact Us if you need a pick up address.